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Does your organization have specific strategic goals for 2012?

Do any of these goals involve treating your customers better or improving customer experience?

For the past four years, Bruce Temkin has published annual customer experience resolutions which he encourages organizations to focus on and achieve. These resolutions are intended to help organizations focus their culture on customer experience. As a founding corporate member of the CXPA, Corsential aims to implement these resolutions into our own strategy for 2012 in order to better serve our clients. 

Here are the top 5 CX resolutions for 2012 :

1.    We shall actively engage our employees
2.    We shall make more customer-insightful decisions
3.    We shall stop ignoring new customers
4.    We shall put CX metrics on the scorecard
5.    We shall anticipate customer needs

It’s important to embrace and celebrate customer centric behaviour, as a strong customer experience links directly to company growth and increased profit. To read all 10 customer experience resolutions, and detailed analysis as to why these should be the main focus for your team, click below to read Bruce Temkin’s full blog.

http://experiencematters.wordpress.com/2012/01/03/10-customer-experience-resolutions-for-2012/