The Corsential Insight & Action Portal

Every front-line and senior manager accesses a personalized portal uniquely configured to provide precisely the information needed to effect positive change in his/her business unit:

Insight through the on-line dynamic reporting module

Reliable measurement and tracking of Net Promoter Score™ (or alternate key metric*)
- Benchmark and goal comparisons – district, region, national, external as appropriate
- Tracking of attributes contributing to the customer experience

Identification and tracking of the dynamic drivers of Loyalty
- Attribute analysis

Ability to hear the actual words (and tone) of the customer
- Voice of the customer
- Verbatim reporting
- Semantic analysis

Action driven by the performance manager module

Real-time notification of customers who are dissatisfied or in danger of defecting
Closed Loop change-control system tracks:
- Follow-up with customer
- Actions taken to prevent similar occurrences

Optimized for your organization

Fully customizable on appearance, specific scales and attributes, chart displays, operational hierarchy and thresholds for action

A Corsential Client Engagement professional will work closely with your organization to scope the detailed requirements of your program and adapt the Portal to your specific needs.

* While Corsential finds NPS® works well for most client situations, the Corsential Insight & Action Program is equally effective with any suitable metric.